Blue Cross and Blue Shield of Illinois, Montana, N University Relations-Service Delivery Operations Intern in Chicago, Illinois


This 10-week internship will be located in Chicago and Richardson

What will you do?

The Service Delivery Operations (SDO) Intern position is a highly customized internship which integrates you directly into HCSC’s everyday life and will give you an idea of what it is like to be a full-time employee. The position will give you deep insight into member services, claims and claims processing. During your time with us you might get involved in large enterprise wide projects or putting new enhancements into production and managing change in a complex environment. This position is responsible for assisting the Program Team to ensure project deliverables and other work is produced timely and in alignment with our Program Strategy. You will be working in a matrix project environment on one of the largest and most complex inflight initiatives at HCSC. We expect you to be an actively engaged member among a highly integrated project team. Internship areas may include the following:

Quality Assessment and Process Improvement

Workforce, Strategy, and Planning

Member Services (Member/Provider/Retail)

Payment Services

Group Operations

What Are Your Responsibilities?

Responsibilities include, but are not limited to:

  • Supporting analysis to assist in making strategic program decision

  • Assisting in ongoing maintenance of the project schedule and development of weekly status reports

  • Developing and maintaining relationships with project team members to obtain project objectives

  • Updating project documentation

What Do You Need To Be Successful?

  • Possess an analytical mindset and excellent problem solving skills

  • Exercise and embrace innovation, creativity and out-of-the-box thinking

  • Express enthusiasm to enhance your own development, both professionally and personally

  • Have an entrepreneurial approach and initiative to handling business problems

  • Be a team member with strong interpersonal skills

  • Crave continuous learning and participate in knowledge exchange with peers

  • A passion for health care and a desire and willingness to learn the ins and outs of the industry

  • Previous internship experience preferred

What Are the Requirements You Must Meet?

  • Pursuing a Bachelor’s degree in Business, Operations, STEM, or related field

  • Graduation date between December 2018 – June 2019

  • A minimum GPA of 3.0/4.0

  • Availability to work 10 weeks during the summer

  • Unrestricted authorization to work in the United States (at this time, we are not offering this program under OPT or CPT or sponsoring work visas for these roles).

What Does the Internship Program Entail?

  • Formal Intern Orientation to build business and industry acumen

  • Challenging real world hands on project

  • Weekly networking opportunities among interns and company leaders

  • Professional development workshops

  • Business Resource Group involvement

  • Volunteer activities

  • City-specific outing

Location: IL - Chicago

Activation Date: Thursday, September 28, 2017

Expiration Date: Tuesday, January 9, 2018

Apply Here