iCIMS - Inhouse Intern - Technical Customer Service (Summer 2018) in Matawan, New Jersey


We have an outstanding opportunity for a Design Support Intern to work on the Design Support Team at a growing SaaS company. This position is part of our Technical Customer Service department and is an excellent opportunity for innovative and collaborative students to join a global team that continues to lead the industry in customer satisfaction. The ideal candidate would have a technical background, have excellent communication skills and enjoy working in a fast-paced environment. The ideal candidate would also enjoy interacting with client-assigned project teams and working directly with iCIMS customers on configuring elements of their system. We offer innovative training, interesting colleagues, and the opportunity to grow with us.

iCIMS extends a work culture unlike any other East Coast-based technology provider. We focus on hiring candidates who display our seven core competencies – passion, drive, transparency, adaptability, empathy, kaizen, and customer commitment. If you eat, sleep, and breathe our competencies and desire to work in a casual yet results-driven environment that embraces innovation– then you’re just what we’re looking for!

iCIMS is a high-growth Software-as-a-Service (SaaS) company that’s voted one of the Best Places to Work in New Jersey. We are the industry's premier recruitment software provider – delivering technology that supports more than 3,500 contracted customers around the globe. Committed to both growth and stability, we have a lot of opportunities for career advancement within our organization. Come grow with us. Apply today!


  • Completing requests to build custom iForms submitted by customers using our iCIMS software

  • Complete requests to make modifications to existing iForms

  • Provide communications, assistance, and troubleshooting as it relates to new builds and modifications for iForms

  • Communicate with customers in a variety of ways to meet their needs and address issues quickly, including frequent phone call and e-mail interaction

  • Dedication to the success and satisfaction of our customers

  • The ability to learn and understand iCIMS products

  • Prioritizing of work to meet deadlines


  • Must be currently pursuing a BA/BS or equivalent in Technology or related field during the time of the internship (Summer 2018)

  • Knowledge and hands on experience in understanding and editing code (HTML, CSS)

  • Familiarity with cross browser support, such as CSS differences in IE, Firefox and Chrome

  • Hands on experience with web design fundamentals and principles

  • Working knowledge of FTP, secured content and HTTPS/SSL

  • Familiarity with web development tools, such as Firebug, Fiddler, Filezilla, and basic HTML editors

  • Candidates should have strong organizational skills

  • Candidates should also possess outstanding interpersonal skills and the ability to effectively communicate with clients both verbally and in writing

iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.

Location US-NJ-Matawan

ID 2017-3257

# of Openings 1

Category Entry Level

Department Technical Support

Posting Level Internship