Red Hat Billing Support Specialist Internship, Accounting in Raleigh, North Carolina

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat North America Accounting team is looking for a Billing Support Specialist Intern to join us in Raleigh, NC. In this role, you will process orders for materials or merchandise from sales associates or direct customer contacts. You’ll review orders for the required documentation and approvals, enter the orders, follow up on triage, and ensure orders are booked in a timely manner. As a Billing Support Specialist Intern, you will coordinate with other departments about order status, shipping dates, and prices. You’ll also collaborate with internal teams to further develop our established billing processes. This is a great opportunity to work in a fast-paced environment while having a tangible impact on our growing organization.

Primary job responsibilities

  • Process orders for materials or merchandise according to departmental policies

  • Manage all levels of processing including reject, rebooking, and exceptions

  • Use effective tools to manage work, processing, and open-issue resolution

  • Process, fulfill, and invoice orders to partners and direct customers

  • Clearly communicate through written and verbal channels with customers and internal stakeholders

  • Help develop and implement ongoing improvements to all processes related to the team

Required skills

  • Exceptional written and verbal communication skills

  • Understanding of channel partner relationships and direct sales

  • Understanding of financial terms and procedures related to sales

  • Ability to handle multiple tasks while maintaining a high attention to detail

  • Ability to effectively prioritize and organize work to meet goals and expectations

  • Ability to communicate with all levels in an organization

  • Capability to manage complex order life cycles from start to finish

  • Capability to anticipate and take action to meet customer needs

  • Ability to consider a broad range of internal and external factors when solving problems and making decisions; ability to recognize strategic opportunities for success

  • Ability to maintain positive internal and external working relationships while working in a fast-paced environment

  • Capability to work well on your own and with a team

  • Experience with Oracle is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 59467

Department Finance

Location US-NC-Raleigh

Posting date 10/12/2017

Remote base ..