Heartland Payment Systems, Inc. Desktop Support Intern in Atlanta, Georgia


The Desktop Support Intern is responsible for resolving incidents and support requests as well as meeting customer satisfaction and continuous service delivery demands. The Desktop Support intern will work in a dynamic, fast-paced environment and will be the central point of contact which provides services over the phone, through e-mail, and in person.

Job Details:

Main Duties and Responsibilities

  • To install and configure new IT equipment.

  • To diagnose and resolve software and hardware incidents, including operating systems (Windows and Chrome OS) and across a range of software applications.

  • To assist all users (remote and onsite) with any logged IT related incident/request when called upon and within the SLA guidelines.

  • To accurately record, update and document requests and incidents using the IT service desk ticketing system.

  • To resolve incidents and upgrade request for different types of software and hardware

  • To resolve incidents with printers, copiers and scanners

  • Track and maintain IT inventory

  • Mobile Device Support

  • Audio/Video conference setup and support

  • To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

We are an EOE F/M/D/V.

Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

Nearly 90 percent of our employees rate Heartland a great place to work. More than just a job, we offer a career with a company you can believe in. From IT to customer service to sales and corporate, we have a wide range of opportunities. And with locations across the country, we may be in your own backyard. Heartland Payment Systems is a Global Payments company.

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

Why Work for Global Payments?

  • Corporate citizenship is fundamental to our values

  • Real opportunities to grow professionally

  • Collaborative, friendly work environment

  • Relaxed, casual dress code

  • Competitive benefits