Colorado State Process Improvement & Change Management Intern in Denver Metro, Colorado

Process Improvement & Change Management Intern



Process Improvement & Change Management Intern


See Position Description


Denver Metro, CO

Job Type

Temporary (9 months or less)


Department of Transportation

Job Number

HAA-Intern-OPI-Process Improve



  • Description

  • Benefits

Department Information

This is a paid temporary part-time through full-time position with no benefits. Appointment may be made as early as December 18, 2017.

About CDOT

Are you looking for a challenge? Do you have a passion for helping people? Do you want to be part of a diverse team that is committed to making the transportation system in Colorado safe and efficient? Then, the Colorado Department of Transportation (CDOT) is the place for you! CDOT is devoted to incorporating technology, providing equal employment opportunities, developing leaders, and improving systems in order to provide outstanding customer service. By saving lives and making lives better by providing freedom, connection, and experience through travel, CDOT is committed to becoming the number #1 Department of Transportation in the country. In working towards this goal, we believe every one of our employees plays a critical role. We invite you to be part of that success as an intern. CDOT's core values include safety, people, integrity, customer service, excellence and respect. Please visit to learn about CDOT and how we are making Colorado a great place to live, work and play, now and for the future!

The Colorado Department of Transportation is a 1.4 billion dollar a year business dedicated to provide the best multi-modal transportation system for Colorado that most effectively and safely moves people, goods, and information. Capital construction is typically about $600 million a year, or half of the total budget. CDOT, with more than 3,300 employees and scores of public and private partners throughout the state, is responsible for multi-modal engineering, planning, and roadway maintenance for a 9,146 mile highway system including 3,447 bridges which handles over 27 billion vehicle miles of travel. Although the Interstate system accounts for only about 10% (914 miles) of the total mileage in the state system, 40% of all travel takes place on our Interstate highways. In addition, CDOT's Aeronautics Division supports Colorado's general aviation community through distribution of entitlement funds, an aviation grant program, and long-range system planning in partnership with Colorado's general aviation airports. CDOT's Division of Transit and Rail is responsible for the planning, development, finance, operation, and integration of transit and rail services into Colorado's overall transportation system.

Description of Job

The purpose of this part-time / full-time internship is to provide meaningful professional process improvement and change management experience to collegiate students (or graduates within 3 years of graduation, or Colorado Refugee Services Program participants) with proven academic performance and a strong desire to learn and contribute.

The Office of Process Improvement provides the infrastructure, procedures, processes, training, and support which facilitate and promote a culture of continuous improvement at CDOT. Promoting a culture of continuous improvement is reflected in CDOT's Core Values, including the value of Excellence: We are leaders and problem solvers, continuously improving our products and services in support of our commitment to provide the best transportation systems for Colorado.

The Office of Process Improvement works with other organizations within CDOT to help make our CDOT services, products and operations more effective, efficient and elegant. Our longer-term vision is: "Everyone, Every Day, Improving Every Process and Every Product, To Benefit Every Customer" and to ensure that improvements are adopted and their benefits are realized, we work to 'Ensure that everyone impacted by change is successful with that change". To reach this longer-term vision, CDOT has numerous change initiatives underway.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

DUTIES include the following but not limited to:

  1. Assisting CDOT process improvement projects with:
  • Characterizing and documenting basic process and operating information;

  • Assessing the effectiveness and efficiency of processes (including the use of continuous improvement practices and change management methodologies);

  • Developing recommendations for improving operations;

  1. Assisting the functions of the CDOT Change Agent Network;

  2. Assisting CDOT's employee engagement efforts, including Lean Everyday Ideas;

  3. Providing a summary presentation at the conclusion of the internship regarding the internship experience;

  4. Assist instructors who provide training in process improvement methods, tools, and techniques;

  5. Development of strategy; and

  6. Perform other duties as assigned.

This position is currently located on CDOT's Headquarters Campus, 4201 E. Arkansas Avenue in Denver, Colorado. However, we expect the location to change to 2829 W. Howard Pl., Denver, CO 80204 approximately in April or May at CDOT's new Headquarters Campus.

Additional information about the internship experience in the Office of Process Improvement is available at:

Examples of changes at CDOT are available here:

Education and Experience Requirements:

Qualified candidates must be either:

  • Enrolled as an undergraduate or graduate student at an accredited college or university, college, or similar learning institution, with at least a 3.0 cumulative GPA during the last completed semester/quarter; or

  • A recently graduated college student with at least a 3.0 cumulative GPA. "Recently graduated" means the individual should have attended an accredited school and have graduated from that college or university during the past 3 years; or

  • A certified participant in the Colorado Refugee Services Program.

A copy of your transcripts must be attached to this application; unofficial copies are acceptable.

The Exceptional Candidate will be an undergraduate or graduate college/university student, or recent graduate as defined above, interested in applying change management techniques in an organization and has proven accomplishments in the following:

  • Completion of 3 years or more in an accredited university in a process improvement-related or change management-related curriculum or a related discipline, such as: organizational development; industrial psychology; organizational psychology; work psychology; management science; human resources management; systems engineering; quality assurance; industrial engineering; human factors engineering; statistics; mathematics; strategy management; or business management.

  • Knowledge and experience with continuous improvement technologies and change management / change leadership theory, technology and practices.

  • Knowledge and experience with documenting processes and operations.

  • Excellent interpersonal skills

  • Excellent verbal and written communication skills.

  • Ability to perform duties with minimal supervision.

  • Familiarity with the Microsoft Office suite (including Visio), and Google mail ("Gmail") and related Google applications; experience with Microsoft SharePoint knowledge a plus.

Pay: $15.67/hr.

To Apply on-line: Go to and view the announcement under Department of Transportation.

Employment Screening

If an applicant reaches the finalist stage of the hiring process, the Colorado Department of Transportation may procure a consumer report and/or investigative consumer report on the applicant in connection with his/her application for employment purposes, as defined under the Fair Credit Reporting Act. These reports may be obtained at any time after receipt of the applicant's authorization. As part of the employment screening an applicant will be requested to disclose any deferred judgments and convictions as well an explanation of the circumstances around any arrest or conviction. In the event that a screening returns information that the applicant believes is not accurate, he or she will have an opportunity to dispute the information with "Info Cubic".

Info Cubic, a consumer reporting agency, will obtain the report for CDOT. Further information regarding Info Cubic, LLC, including its privacy policy, may be found online at Info Cubic is located at 9250 E. Costilla Ave., Suite 525, Greenwood Village, CO 80112, and can be reached at 877.360.4636.

The report may contain information bearing on the applicant's character, general reputation, personal characteristics, and mode of living. The information that may be included in the report includes: social security number trace, criminal records check, public court records checks, educational records, and driving records checks. CDOT will only request credit reports insofar as they relate to the position for which the applicant is applying. The information contained in the report will be obtained from private and/or public record sources. The applicant will have the right, upon written request made within a reasonable time after receipt of a notice, to request disclosure of the nature and scope of any investigative consumer report.

Supplemental Information

Applicant Checklist: Only complete applications submitted by the closing date for this announcement will be given consideration. Immediately after you submit your application you should receive an email that confirms that you successfully submitted an application for this position. If you do not, try submitting again until you receive the confirmation email. Be sure to also check your junk folder for email communications from the State of Colorado's website.

Complete Applications must include the following documents:

  1. A complete CDOT Application for Announced Vacancy (please submit online using the link in this announcement)

  2. Required supplemental documents should be attached to the "Attachment" section of the application:

  • A copy of your official or unofficial transcript showing current courses or that your degree has been conferred, the name of your school, or your NACES accreditation (please attach to your online application)

  • Detailed, Chronological Resume (please attach to your online application)

  • A Cover Letter explaining your qualifications and interest in this position (please attach to your online application)

For more information contact:

Michelle Malloy: or 719-924-3071.