Fairmont Doorperson - Part Time (Temporary - Summer Season) in Canada
Doorperson - Part Time (TEMP - Summer)
A smile and warm greeting is what our Guests will receive when staying at Fairmont Château Laurier. As a Doorperson, your engaging personality will make a lasting impression when our Guests arrive at the hotel.
Hotel Overview: Fairmont Château Laurier is the iconic hotel of Ottawa - Canada's Capital City. Built in the age of grandeur, Ottawa's very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château. A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.
Summary of Responsibilities: Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
Offer the best arrival and departure experiences to our guests at all times in a consistent, professional and engaging manner;
Ensure an efficient circulation of traffic at the front entrance driveway at all times while making efficient use of available parking spaces;
Be visible and accessible to guests at all times while providing warm, sincere and engaging service that follows the Service Essentials, ensuring guests feel valued and treat each and every guest as a unique individual, personalizing the interaction(s) with thoughtful and personal touches;
Resolve guest problems and never say “no” without offering an alternative. OWN the follow-up to ensure the problem is resolved, and be that guest’s point of contact;
Be guided by and exhibit Fairmont core values; respect, integrity, teamwork, accountability & excellence;
Be an ambassador for the Brand, Hotel, Community and Colleagues;
Constantly display a professional appearance and polished demeanor;
Provide a seamless arrival experience using the curbside check-in;
Open Hotel doors for arriving and departing guests while greeting them warmly;
Open car doors for arriving and departing guests while greeting them warmly;
Assist with the loading and unloading of luggage to and from guest vehicles;
Liaise with Valet Attendants for parking services;
Assist guests with entering luggage in the Hotel and transfer to Bellperson;
Act as Concierge by answering guests inquiries regarding Hotel facilities and the local area;
Follow Departmental Policies, Procedures and Service Standards in accordance with Brand and Leading Quality Assurance Standards for the position;
Work as a team and in cooperation with Valet Attendants and other Guest Services Team members;
Maintain the cleanliness and state of the Front Doors and portes cochères area;
Be aware of, support and ensure all health and safety policies, environmental policies & evacuation procedures;
Other duties as assigned.
Must have a passion for the delivery of OUTSTANDING guest service;
Must be able to deliver service in both English and French;
Must be in excellent physical condition and able to lift heavy items;
Ability to work in varied weather conditions;
Must have a flexible schedule;
Excellent communication skills, advanced problem solving abilities and be highly responsible and reliable;
Ability to work well under pressure in a fast paced team environment;
Ability to focus attention on guest needs, remaining calm and courteous at all times;
Previous Guest Services or customer related experience an asset;
Post Secondary education in hospitality an asset;
Ability to work cohesively with fellow colleagues as part of a team.
Physical Aspects of Position (include but are not limited to):
Frequent lifting and carrying up to 45lbs
Constant standing and walking throughout shift
Constant pushing, pulling, lifting
Frequent ascending or descending stairs and ramps
Visa Requirements: Please note that you must already be legally entitled to work in Canada.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Primary Location: Canada-Ottawa-Fairmont Château Laurier
Employee Status: Regular
Job Level: Colleague
Shift: Rotating / Shift Work
Closing Date: 26.Mar.2018, 10:59:00 PM
Req ID: CLH01141